It's often said that the real power of the Internet is that it empowers individuals.
The other day while on my way out the door to head to the office I dropped my Treo 650 on the driveway, shattering the touch screen as if someone had dropped a rock directly on top of it. The phone still worked, but the touch screen was shot.
After about 20 minutes of reviewing posts on the discussion board at Treo Central I realized that this was a pretty easy do-it-yourself repair. I bought a brand new replacement screen on eBay for $49.95 (plus shipping), which was about half what the on-line parts stores charged and with a little help from a video on YouTube set out to make the repair. 15 minutes later I had a fully functional Treo 650 again.
Total elapsed time, three days. Total cost, $65 including a Torx driver. And, I had a working phone the entire time (even though the touch screen no longer worked). The other alternatives involved buying a used Treo on eBay for around $200, or sending it off for repair for $150 plus no phone for days.
Thank you Vint Cerf, Bob Metcalf and all the other pioneers who saved me a lot of time and money today.