One of my Seattle-based co-workers who uses Lingo for his home VoIP service reported that his service was out for most of yesterday, with frequent reloading of code to his ATA. He tried calling their tech support linee and received a recorded message stating that they were having "minor" problems, and to power cycle his ATA. The waiting time to speak to a live person was estimated at 30 minutes.
Of course, there was (and is) nothing on their web site about the outage.
Folks in the residential VoIP business need to realize that their customers will expect that at a minimum, the current (and accurate) status of the service will be available on the provider's web site. Don't leave your customers in the dark when you are having service issues.
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