Irwin Lazar's "Real-Time" Blog

Facebook follow-up

I guess I never posted an update - after about 4 weeks I tried using my secondary e-mail address to contact facebook via their deactivated account form. Within about 90 seconds I got a response asking me for a response to a private question. I gave the answer and within a few minutes my account was restored.

The only thing I can think of is that they assume that if your account is compromised, so is your e-mail address. I have to wonder if there's some "social" way they can use your friend list to vouch for you.

Posted at 22:04 | Permalink | Comments (0)

Fun with Facebook

As noted below my account was disabled on Monday after it got hacked. I have since written to "disabled@facebook.com" every day asking for them to restore access. Today I received my first response, a form letter pointing me to the link on their web site which says to contact "disabled@facebook.com" if your account has been disabled.

Sigh....

Posted at 09:05 | Permalink | Comments (0)

In case you are trying to reach me on Facebook....

My account was hacked on Sunday night. I reported the attack to facebook, changed my password, and a few hours later found that my account has been disabled. I've been e-mailing facebook since Monday but haven't gotten a response. Their customer support consists of sending them an e-mail and waiting. I'm now on day 3, so far no response, not even an automated "we have received your e-mail and are processing your request" message. I'll keep trying....

Posted at 13:30 | Permalink | Comments (0)